Overview
We collect personal information that is reasonably necessary to run our tutoring, mentoring and coaching services. That may include information from students, parents, carers and prospective clients.
We aim to handle personal information in line with the Australian Privacy Principles where they apply, and to treat all information with care even where those principles do not strictly apply to our operations.
What we collect
Depending on how you interact with us, we may collect:
- names, email addresses, phone numbers and other contact details
- student year level, subjects of interest and learning goals
- booking, enquiry and form submission details
- payment and transaction information where relevant
- website usage information such as browser data, IP address and page visits
- any other information you choose to send us directly
How we collect information
We may collect personal information when you:
- fill in a form on our website
- email us or otherwise contact us
- book a lesson, consultation or trial session
- subscribe to updates or marketing communications
- use our website, where analytics or cookies are active
How we use information
We may use personal information to:
- respond to enquiries and provide our services
- arrange classes, mentoring sessions and interview coaching
- process payments and maintain internal records
- improve our website, services and communication
- send service updates or, where appropriate, marketing messages
- protect our rights, safety, systems and users
Sharing and disclosure
We do not sell personal information. We may share it with service providers who help us operate the business, such as website hosting, analytics, payment, email, scheduling or form providers.
We may also disclose information where required or authorised by law, or where reasonably necessary to investigate unlawful activity or serious misuse of our services.
Cookies and analytics
Our website may use cookies, pixels and similar technologies to understand how visitors use the site, measure campaign performance and improve the website experience. These tools may collect technical information about your device and browsing behaviour.
You can usually control cookies through your browser settings. Disabling some cookies may affect how parts of the site function.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We keep information only for as long as it is reasonably needed for business, legal or administrative purposes.
Access and corrections
If you would like to request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete, please contact us using the details below. We may need to verify your identity before acting on a request.
Children's privacy
Because we work with school-aged students, some personal information may be provided by a parent or carer on a student's behalf. We ask families to avoid sending more sensitive information than is reasonably necessary for us to assess and provide support.
Changes to this policy
We may update this policy from time to time. When we do, we will publish the revised version on this page and update the date shown above.
Contact us
For privacy questions or requests, contact [email protected].